Privacy

Privacy & Security Information

Vantix is committed to transparency in regard to how we treat personal and business information that is collected through any Vantix platform including ticketing and registration services.

What This Privacy Policy Covers

This Privacy Policy describes how Vantix treats personally identifiable information and all other private information collected on the Vantix ticketing and registration system, whether that information is collected via Vantix websites, mobile services, or other.

This privacy policy does not apply to the practices of event producers, event organizers, and/or third party companies that Vantix does not own or control.

Please read this Privacy Policy carefully before using our Services to know what personal information we collect, how we use and share that personal information, and what your choices and rights are relating to your personal information. By accessing or using any of our Services, you acknowledge your consent to the practices described in this Privacy Policy. If you do not agree with any of the policies and practices contained in this Privacy Policy, please do not provide any personal information to Vantix or on vantix.com or other related services.

Collection and Use of Personal and Financial Information

You can visit Vantix websites and browse events without revealing any personal information. However, Vantix requires certain personal information if you wish to sell tickets for an event, purchase tickets/items, or register for events through its system.

  • Through your use of our website/services, we may collect the following information:
    • Personal contact information, including first and last name, email address, phone numbers (home/work/mobile), and address
    • Company/work information, including company name, email address, phone numbers, address
    • Credit card information
    • Internet or other electronic network activity information, including analytical data e.g., pages and products viewed, ads clicked on, emails from us that you opened, browser, operating system ("OS"), Internet Protocol ("IP") address and device information, and any data collected by cookies. When using apps, we often gather information about your mobile device, referring/exit pages and URLs, domain names, landing pages, and other information. When you access our Services by or through a mobile device, we may receive or collect and store a unique identification number associated with your device, mobile carrier, device type and manufacturer, phone number, and, depending on your mobile device settings, your geographical location data, including GPS coordinates or similar information regarding the location of your mobile device.
  • Your user name, contact name, Vantix login, or alias may be publicly displayed and connected to your activity on Vantix. The public may view the date you set up your Vantix account, comments you post on your Vantix profile or events, your profile information, and events you have listed on the website.
  • Vantix will never sell your information.        
  • If you purchase tickets or register for an event through the Vantix system, your personal contact information will be provided to the organizer of the event you purchased tickets to or registered for. Vantix has no control over what an event organizer does with your information, and this privacy policy does not apply to the practices or actions of event organizers. An event organizer may choose to use analytics tools or click-through tracking from their event pages. They may also require additional information not outlined in this Privacy Policy as a          requirement for ticket purchases/event registrations.
  • By setting up an event, or purchasing tickets or registering for an event through the Vantix system, you voluntarily provide Vantix with your personal information, and you consent to the collection and use of the information in accordance with this privacy policy.

Third Party Websites and Services

  • Vantix employs other companies and individuals to perform tasks and functions on our behalf, and we may need to share your information with them to provide our services to you. Examples include, but are not limited to, fulfilling orders via sending postal mail and e-mail, processing credit card payments, handling billing disputes and collections, and providing customer service.
  • Some Vantix features include access to, and integration with, social media tools that allow you to manage content, access social media, and post content on social network platforms (for example Facebook and Twitter). Additionally, the Vantix website may contain links to, and integration with, websites that are controlled by third parties. Access to such third party services, which may include, without limitation, social media, social network platforms, payment processing services and other payment intermediaries or websites, etc. are provided to you as a convenience, and Vantix is not affiliated with or responsible for the content, action, or performance of any linked website or other third party service. You use such websites and services at your own risk. Any third party service accessed from the Vantix website is independent from Vantix, and Vantix has no control over these services. Vantix assumes no responsibility for the content, privacy policy, terms of use, and practices of such third party websites or services.
  • Vantix reserves the right to terminate the ability of any third party service to link to, integrate, or interact with any of the Vantix features at any time, with or without notice, and at the sole discretion of Vantix. Vantix accepts no responsibility for reviewing changes or updates to, or the quality, content, policies, nature or reliability of, any Third Party Services.

When Vantix Will Release Personal Information to a Third Party      

  • Vantix may release your personal information to a third party in order comply with a subpoena or other similar legal procedure. Additionally, Vantix may release your information when we believe in good faith that such disclosure is necessary to comply with the law, prevent imminent physical harm or financial loss, or investigate or take action regarding illegal activities, suspected fraud, or violations of the Vantix Ticket Seller Terms and Conditions and/or the Ticket Buyer Terms and Conditions.        
  • Vantix may disclose personally identifiable information to parties in compliance with our Copyrights and Intellectual Property Policy. Vantix, in our sole discretion, in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity, may disclose name, address, country, phone number, email address and company name.

Contact From Vantix

On occasion, Vantix will send you messages via email. Some messages from Vantix are service-related and required for users with accounts on Vantix. Examples of service-related messages include, but are not limited to a welcome/confirmation email when registering an account, order confirmations, notices of a change in events, or correspondence with the Vantix support team.

Additionally, Vantix may provide you with newsletters regarding upcoming events, new and existing Vantix features, or other information. You will always have the ability to easily opt out of any such newsletters.

Cookies

Vantix may use cookies and similar tracking technologies to enhance your experience on our website. A cookie is a small text file stored on your device that helps us improve functionality, analyze usage, and personalize your experience.

Types of Cookies We May Use

  • Necessary Cookies
    These cookies are essential for the operation of our website. They enable basic functions such as page navigation and access to secure areas. Without these cookies, the website cannot function properly.
  • Performance and Analytics Cookies
    These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This allows us to improve our content and the overall user experience.
  • Functional Cookies
    Functional cookies allow the website to remember choices you make (such as your language or region) and provide enhanced features tailored to you.
  • Targeting or Advertising Cookies
    These cookies track your online activity to deliver personalized advertisements that are relevant to your interests. They may also limit how often you see an ad and help measure the effectiveness of advertising campaigns.

How We Use Cookies

  • To recognize you when you return to our website.
  • To save your preferences for future visits.
  • To analyze website traffic and usage trends.
  • To deliver tailored content and advertisements.

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

Security

No transmission of data over the Internet can be considered 100% secure. However, Vantix takes every reasonable precaution to protect your personal information, privacy, and security. Vantix uses industry-standard SSL encryption to protect data transmissions (including credit card transactions), firewalls to protect against unauthorized intrusion to our databases, access control procedures, and physical security measures, all aimed at protecting your information.

Managing the Processing of Your Personal Information      

Residents of California have the following rights under the California Consumer Privacy Act (CCPA) related to data collected in the past twelve months:

  • To request disclosure of the categories and specific pieces of your personal information collected.
  • To request deletion of your personal information that has been collected (with exceptions).
  • To request disclosure of the categories of personal information collected; the categories of sources from which the personal information is collected; the business or commercial purpose for collecting or selling personal information; the categories of third parties with whom the personal information is disclosed; and the specific pieces of personal information collected;
  • To request disclosure of the categories of your personal information sold and the categories of third parties to whom your personal information was sold, by category or categories of personal information for each third party to whom your personal information was sold; and the categories of your personal information disclosed for a business purpose;        
  • To opt out of the sale of your personal information; and,
  • Nondiscrimination should you exercise your rights under the CCPA.

Deletion Requests

You have the right to request that we delete any of your personal information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your personal information from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to:

  • Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
  • Debug products to identify and repair errors that impair existing intended functionality.
  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.
  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 seq.).
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information's deletion may likely render impossible or seriously impair the research's achievement, if you previously provided informed consent.
  • Enable solely internal uses that are reasonably aligned with consumer expectations based on your relationship with us.
  • Comply with a legal obligation.
  • Make other internal and lawful uses of that information that are compatible with the context in which you provided it.

To exercise the access, data portability, and deletion rights described above, please submit a verifiable consumer request. To exercise your rights or to obtain more information, you may contact us at support@vantixsystems.com or through the Vantix contact form.

General Data Protection Regulation

If you are a resident of the European Union ("EU"), United Kingdom, Lichtenstein, Norway, or Iceland, you may have additional rights under the EU General Data Protection Regulation (the "GDPR") with respect to your Personal Data, as outlined below.

For this section, we use the terms "Personal Data" and "processing" as they are defined in the GDPR, but "Personal Data" generally means information that can be used to individually identify a person, and "processing" generally covers actions that can be performed in connection with data such as collection, use, storage and disclosure. Company will be the controller of your Personal Data processed in connection with the Services. Note that we may also process Personal Data of our customers' end users or employees in connection with our provision of services to customers, in which case we are the processor of Personal Data. If we are the processor of your Personal Data (i.e., not the controller), please contact the controller party in the first instance to address your rights with respect to such data.

If there are any conflicts between this section and any other provision of this Privacy Policy, the policy or portion that is more protective of Personal Data shall control to the extent of such conflict. If you have any questions about this section or whether any of the following applies to you, please contact us at support@vantixsystems.com or through the Vantix contact form.

What Personal Data Do We Collect From You?

Vantix collects Personal Data about you when you provide such information directly to us, when third parties such as our business partners or service providers provide us with Personal Data about you, or when Personal Data about you is automatically collected in connection with your use of our Services.

Information we collect directly from you: We receive Personal Data directly from you when you provide us with such Personal Data, including without limitation the following:

  • First and last name
  • Company name
  • Email address
  • Mailing or Billing address
  • Telephone number
  • Transaction and payment data

How Do We Use Your Personal Data?

Vantix processes Personal Data to operate, improve, understand and personalize our Services. For example, we use Personal Data to:  

  • Create and manage user profiles
  • Communicate with you about the Services
  • Process orders
  • Contact you about Service announcements, updates, or offers
  • Provide support and assistance for the Services
  • Personalize website content and communications based on your preferences
  • Respond to user inquiries
  • Fulfill user requests
  • Resolve disputes
  • Protect against or deter fraudulent, illegal, or harmful activity
  • Enforce our Terms of Service

Vantix will only process your Personal Data if we have a lawful basis for doing so. Lawful basis for processing include consent, contractual necessity and our "legitimate interests" or the  legitimate interest of others, as further described below.

Contractual Necessity: We process the following categories of Personal Data as a matter of "contractual necessity", meaning that we need to process the data to perform under our  Terms of Service with you, which enables us to provide you with the Services. When we process data due to contractual necessity, failure to provide such Personal Data will result in your  inability to use some or all portions of the Services that require such data.

Legitimate Interest: We process the following categories of Personal Data when we believe it furthers the legitimate interest of us or third parties.  Examples of these legitimate interests include:  

  • Operation and improvement of our business, products and services
  • Marketing of our products and services
  • Provision of customer support
  • Protection from fraud or security threats
  • Compliance with legal obligations
  • Completion of corporate transactions

Consent: In some cases, we process Personal Data based on the consent you expressly grant to us at the time we collect such data.  When we process Personal Data based on your consent, it will be expressly indicated to you at the point and time of collection.

Other Processing Grounds: From time to time we may also need to process Personal Data to comply with a legal obligation, if it is necessary to protect  the vital interests of you or other data subjects, or if it is necessary for a task carried out in the public interest.  
Vantix may share Personal Data with vendors, third party service providers and agents who work on our behalf and provide us with services related to the purposes described in this Privacy Policy or our Terms of Service. These parties include:  

  • Payment processors
  • Fraud prevention service providers
  • Hosting service providers
  • Co-location service providers
  • Telecommunications service providers

We also share information with third parties when you have given us consent to do so (as indicated at the point such information is collected).

We also share Personal Data when we believe it is necessary to:

  • Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies
  • Protect us, our business or our users, for example to enforce our terms of service, prevent spam or other unwanted communications and investigate or protect against fraud
  • Maintain the security of our products and services

How Long Do We Retain Your Personal Data?

We retain Personal Data about you for as long as you are a customer. In some cases we retain Personal Data for longer, if doing so is necessary to comply with our legal obligations,  resolve disputes or collect fees owed, or is otherwise permitted or required by applicable law, rule or regulation.

Afterwards, we retain some information for marketing and promotional activities, unless you have opted out of such promotions.

What Rights Do You Have Regarding Your Personal Data?

You have certain rights with respect to your Personal Data, including those set forth below. For more information about these rights, or to submit a request, please email suppport@vantixsystems.com or use the Vantix contact form. Please note that in some circumstances, we may not be able to fully comply with your request, such as if it is frivolous or extremely impractical, if it jeopardizes the rights of others,  or if it is not required by law, but in those circumstances, we will still respond to notify you of such a decision.  In some cases, we may also need you to provide us with additional information, which may include Personal Data, if necessary to verify your identity and the nature of your request.  

  • Access: You can request more information about the Personal Data we hold about you and request a copy of such Personal Data.
  • Rectification: If you believe that any Personal Data we are holding about you is incorrect or incomplete, you can request that we correct or supplement such data.
  • Erasure: You can request that we erase some or all of your Personal Data from our systems.
  • Withdrawal of Consent: If we are processing your Personal Data based on your consent (as indicated at the time of collection of such data), you have the right to withdraw your consent at any time. Please note, however, that if you exercise this right, you may have to then provide express consent on a case-by-case basis for the use or disclosure of certain of your Personal Data, if such use or disclosure is necessary to enable you to utilize some or all of our Services.
  • Portability: You can ask for a copy of your Personal Data in a machine-readable format. You can also request that we transmit the data to another controller where technically feasible.
  • Objection: You can contact us to let us know that you object to the further use or disclosure of your Personal Data for certain purposes.
  • Restriction of Processing: You can ask us to restrict further processing of your Personal Data.
  • Right to File Complaint: You have the right to lodge a complaint about Company's practices with respect to your Personal Data with the supervisory authority of your country or EU Member State.

Transfers of Personal Data

The Services are hosted and operated in Canada and the United States ("U.S.") through Company and its service providers, and laws may differ from the laws where you reside. By using the Services, you acknowledge that any Personal Data about you, regardless of whether provided by you or obtained from a third party, is being provided to Company in Canada or the U.S. and will be hosted on servers in Canada or the U.S. and you authorize Company to transfer, store and process your information to and in Canada, U.S., and possibly other countries.

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Questions or Comments

If you have any questions about this section or our data practices generally, please contact us at support@vantixsystems.com or through the Vantix contact form.

If you have difficulty accessing any material provided through this Privacy Policy because of a disability, please contact us in writing or by telephone and we will work with you to make the information available.      

Changes To This Policy

Vantix may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of the Vantix website and services after any such amendments signifies your acceptance thereof.

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Date of Revision: March 26, 2025